The following terms and conditions apply to all services offered by Charmaine's Hair & Beauty. By ordering services from Charmaine's Hair & Beauty you are agreeing to the following terms and conditions:
Cancellation policy
We understand that things can come up. We value your time, and we hope you value ours too. In the event you need to cancel your appointment, please be sure to notify us no later than 48 hours before your scheduled appointment. Failure to notify us in time will incur a cancellation fee of your 100% of the service cancelled.
Latecomer policy
Please be sure to arrive on time. Any late arrivals, more than 15 minutes will need to be rescheduled and will incur a late cancellation fee of 100% of service missed.
No show policy
Please be advised that we have a no show policy whereby any no shows will be charged 100% of the service missed. And when re-booking a non refundable deposit will have to be paid.
Child policy
Children are welcome in the salon if the child has an appointment and must be accompanied & supervised by an adult at all times.
This is due to health and safety within the salon.
We do not colour /tint children's hair/lashes under the age of16.
Complaints policy
If you are not happy with the service or treatment you have received, you should tell the stylist or therapist Straight away whilst you are still in the salon. We will endeavour to resolve any issues as soon as possible.
Aftercare policy
The services & treatments we offer all come with their own specific terms & aftercare. These will be explained either when booking, during consultation or during your appointment.
Refund policy
If you are unhappy with your service we will gladly work with you to fix it but due to the nature of the service we do not offer refunds.
Property loss or damage policy
It is your responsibility as the owner to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged.